Prime Autoparts Warranty

Prime Autoparts WARRANTY

All engines and transmissions sold by Prime Autoparts come with an exceptional warranty. To ensure that you are
completely secure in this deal, we go above and beyond for you.

Pre-installation Checks

We suggest you perform pre-installation checks before installing your used engine or used transmission. Pre-installation checks are crucial as they help the engine/transmission perform efficiently with enhanced durability.

Cultivated from our years of experience, following are our installation guidelines, just for you:

• Turbochargers- Superchargers, Turbos are not part of the long block, hence not warranted unless stated otherwise in written.
• Before signing the delivery, please check any physical damages on the used engine and used transmission. If you catch any damage, put it in notes under the delivery receipt and contact us immediately. DO NOT use merchandise before contacting us.
• We suggest inspecting all gaskets and seals and replacing them if needed. An engine that blows a head gasket or is overheated will automatically void the warranty.
• Please fully turn the crankshaft over before installation. Please   contact us   immediately if it doesn’t turn over.
• For a timing belt engine, timing belt, tensioner and its components should be replaced prior to installation. Timing belt, chains and other components are not warrantied and should be inspected thoroughly if timing cover is easily removed.
• You should change the engine oil and replace the oil filter.
• Add new Anti-Freeze/ Coolant.
• Please reseal your lower oil pan.

We recommend installing the following parts along with the engine to get optimum performance from the ordered used engine/ used transmission:

• Water Pump
• Thermostat
• Rear main seal
• New belts and hoses
• New Air Filter and Fuel Filter
• Install and gap new spark plugs
• New gaskets on your valve covers
• New front crank seal
• New Radiator (Highly recommended)

For your convenience, you can download a copy of this guideline “HERE”, and keep a hard copy handy. Provide the hard copy to your mechanic or installer and rest assured for savoring a comfortable ride in your vehicle Again.

Warranty Terms

• The warranty on the used engines we offer is limited to only the engine assembly. Blocks, heads, pistons, crankshafts, camshafts, rockers, and other internal components are the only parts of an engine assembly. Other parts like but not limited to switches, sensors, cables, electronics, belts, hoses, water pumps, manifold, wire harnesses, valve covers, gaskets, brackets, oil pan, flywheel, may still be in the engine for your convenience and protection of the assembly from any physical damage during shipment are not warrantied for.
• Despite our best efforts to supply high-quality, well-performing used motors and transmissions (up to 35 years old), we do not guarantee appearance. As a result, if the used engine has undoubted performance, the warranty claim does not encompass merely the appearance of the said used engine. We urge you to inspect all parts promptly upon receiving the shipment and call our support line at 1-832-844-1751 to report any differences. We advise all our customers to never decline a shipment so that we can arrange pick up at our expense as part of the warranty claim, reducing the risk of lost shipments. Please note that, declined shipments fall under order cancellation terms.
• To process an order, Prime Autoparts. incurs charges like - labor charges, freight charges, cost of pallet, bubble wraps, straps, etc. If an order is cancelled after 24 hours of making the payment a 20% restocking fee (of the total order value) is to be paid by the customer. In case the order is shipped prior to cancellation, the customer will be required to pay a further 2-way shipping charge.
• Prime Autoparts. will reimburse all shipping costs for warranty-certified returns as is. Customers should give Prime Autoparts. at least 1 opportunity to enable replacement (under warranty). Hence, if a customer denies accepting a Warranty approved replacement, and demands a Full Refund, this will fall under Cancelation policy resulting in the customer paying 20% of the total order value as Re-stocking charges.
• OEM auto parts can be swapped out between different makes and models. We employ a VIN compatibility tool at Prime Autoparts. to ensure that the used engines and transmissions for sale are compatible with your car. It may sometime be necessary to make a few adjustments for it to fit in. The Return and Refunds policies will still cover an incompatible engine sent to customers.
• Despite verifying the compatibility using the VIN on every order, there might still be additional information required to verify the variant of the engine/transmission. If a customer provides false information or orders a wrong engine, they will be responsible to pay the two-way shipping costs as well as the price difference (If any) between the replacement order and the original order. Denying a replacement will be considered as order cancellation and incurs a 20% re-stocking fee as per policies.
• In the event of facing an issue with the purchased used engine, we will immediately initiate a replacement process, on approval. In case we can’t fulfil the order, requirements and uphold our quality standards, then we will initiate FULL REFUND back into the source account. A customer is required to report any damage or fault in the replaced engine / transmission within 30 days of order placement (replacement order). No claim or issue will be accepted post 30 days’ timeline.
• In case of any questions or concerns about your purchase, please don't hesitate to contact us for a quick response during the warranty period. Keeping a problematic item for more than 30 days may eliminate any prospect of it being revived while also limiting our ability to approve the claim.
• Warranty provided by Prime Autoparts. is non-transferable.
• Unless specifically stated in writing, we only offer a “Parts-Only Warranty”. Labor charges are not covered under warranty.
• All deposits made for holding a part or for special orders will be non-refundable.
• The consumer must report any issues with the merchandise, such as physical damage, functional failures, wrong type, etc. within 30 days of receiving the merchandise. If the merchandise is not installed within the first 30 days and no issue is reported to us, the warranty will be void.

Warranty will be Void if

• Preinstallation checks are not followed
• Diagnostic report for the issue is not provided by an ASE certified mechanic.
• Purchased used engine isn’t installed within 90 days of date of purchase.
• USED ENGINES/MERCHANDISE “RETURN OR REPLACEMENT” REQUIRED BECAUSE OF ANY ACCIDENT OR MISUSE.
• Used engine/Merchandise has been repaired or remodelled without our support confirmation.
• Used engine/Merchandise is damaged because of overheating or lack of lubrication.
• Used engine/ Merchandise is returned with missing/melted heat tabs.
• All Electrical/Electronic issues are not covered under warranty.
• Oil leaks because of failed seals or gaskets are not covered under the warranty.
• The merchandise is modified or not returned in the same condition as it was sent.
• Complete troubleshooting steps are not exhausted to isolate the root cause behind the engine failure or if the part is removed/dismantled BEFORE our inspection.